FAQ

When will my order ship?

Purchased items will be shipped within 24-48 hours of the order, unless otherwise stated. Also, customised orders may take longer. We ship packages out Monday through Friday with the exception of public holidays.

Why is my tracking number not working?

Once you receive a Shipping Conformation email with a tracking number, please allow 24-48 hours for the tracking link to sync. 

I did not receive confirmation email.

Please check your spam folder. Still don't see it? Contact us.

Do you ship internationally?

We do ship internationally but keep in mind that international shipping outside of EU might take longer than normal due to the current problems and delays at sea ports. 

Do you accept returns?

Please check our Refund Policy page. 

Are concrete earring heavy?

Surprisingly, they are not. Each product's measurement and weight is provided in Product Description. On average, a single earring from a pair is about 5 grams (or the weight of a US nickel).

How durable are concrete earrings?

They are strong, but not indestructible. Just like a watch or phone, it can be damaged if dropped. Take care when changing and putting your earrings away. Concrete strengthens over time. Water and moisture actually make it stronger, so it's safe to wear in the rain or in the shower. However the metal part of the earrings can be affected by moisture, please follow the care instructions in the box.